tag:status.upcloud.com,2005:/historyUpCloud Status - Incident History2024-03-29T05:23:28ZUpCloudtag:status.upcloud.com,2005:Incident/202234122024-05-14T20:00:00Z2024-03-12T09:46:49Z[SE-STO1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> UTC - May <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Stockholm datacenter between 14th of May 2024 20:00 - 00:00 UTC (22:00 - 02:00 CEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233962024-05-07T12:00:00Z2024-03-12T09:44:51Z[AU-SYD1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>7</var>, <var data-var='time'>12:00</var> - <var data-var='time'>16:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Sydney datacenter between 7th of May 2024 12:00 - 16:00 UTC (22:00 - 02:00 AEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233882024-05-06T20:00:00Z2024-03-12T09:42:50Z[PL-WAW1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>6</var>, <var data-var='time'>20:00</var> UTC - May <var data-var='date'>7</var>, <var data-var='time'>00:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Warsaw datacenter between 6th of May 2024 20:00 - 00:00 UTC (22:00 - 02:00 CEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233772024-05-02T20:00:00Z2024-03-12T09:40:44Z[ES-MAD1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>2</var>, <var data-var='time'>20:00</var> UTC - May <var data-var='date'>3</var>, <var data-var='time'>00:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Madrid datacenter between 2nd of May 2024 20:00 - 00:00 UTC (22:00 - 02:00 CEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233652024-04-25T19:00:00Z2024-03-12T09:38:20Z[FI-HEL2]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>25</var>, <var data-var='time'>19:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the FI-HEL2 datacenter between 25th of April 2024 19:00 - 23:00 UTC (22:00 - 02:00 EET). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233492024-04-17T19:00:00Z2024-03-12T09:35:35Z[FI-HEL1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>17</var>, <var data-var='time'>19:00</var> - <var data-var='time'>23:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the FI-HEL1 datacenter between 17th of April 2024 19:00 - 23:00 UTC (22:00 - 02:00 EET). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202233102024-04-15T20:00:00Z2024-03-12T09:31:47Z[DE-FRA1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC - Apr <var data-var='date'>16</var>, <var data-var='time'>00:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Frankfurt datacenter between 15th of April 2024 20:00 - 00:00 UTC (22:00 - 02:00 CEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202232592024-04-11T20:00:00Z2024-03-12T09:26:47Z[NL-AMS1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>20:00</var> UTC - Apr <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Amsterdam datacenter between 11th of April 2024 20:00 - 00:00 UTC (22:00 - 02:00 CEST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202232192024-04-10T14:00:00Z2024-03-12T09:23:10Z[SG-SIN1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>14:00</var> - <var data-var='time'>18:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:23</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the Singapore datacenter between 10th of April 2024 14:00 - 19:00 UTC (22:00 - 02:00 GMT+8). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202232012024-04-09T03:00:00Z2024-03-12T09:19:24Z[UK-LON1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>9</var>, <var data-var='time'>03:00</var> - <var data-var='time'>07:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:19</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the London datacenter between 9th of April 2024 03:00 - 07:00 UTC (04:00 - 08:00 BST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202231742024-04-05T08:00:00Z2024-03-12T09:14:51Z[US-CHI1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>08:00</var> - <var data-var='time'>12:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:14</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the San Jose datacenter between 5th of April 2024 08:00 - 12:00 UTC (03:00 - 07:00 CST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202231482024-04-04T06:00:00Z2024-03-12T09:08:43Z[US-NYC1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>4</var>, <var data-var='time'>06:00</var> - <var data-var='time'>10:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:08</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the New York datacenter between 4th of April 2024 6:00 - 10:00 UTC (02:00 - 06:00 EST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/202231062024-04-03T09:00:00Z2024-03-12T09:06:49Z[US-SJO1]: Network maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>09:00</var> - <var data-var='time'>13:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:02</var> UTC</small><br><strong>Scheduled</strong> - Dear user,<br /><br />We will be performing network maintenance in the San Jose datacenter between 3rd of April 2024 9:00 - 13:00 UTC (02:00 - 06:00 PST). The maintenance might cause slowness in network connectivity for several minutes but no other disruptions are expected.<br /><br />If there are any questions, please contact UpCloud Support via chat or email (support@upcloud.com).</p>tag:status.upcloud.com,2005:Incident/201826752024-03-20T13:00:56Z2024-03-20T13:00:56ZManaged Kubernetes Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:20</var> UTC</small><br><strong>Scheduled</strong> - Upcoming maintenance break is necessary to enhance the stability and performance of our Kubernetes infrastructure. <br /><br />During this period, NTP (Network Time Protocol) related fixes will be implemented on the control plane hosts for affected clusters.<br /><br />We are also implementing minor configuration fixes to a select number of Kubernetes clusters running version 1.27. Control plane hosts may momentarily be registered and deleted from cluster's list of nodes during the maintenance window. <br /><br />However, this will have no effect on API server availability or your workloads.<br /><br /><br /><br />If you have any questions regarding this maintenance window, you can always contact our 24/7 customer support, via email: support@upcloud.com or via our live chat in our control panel.</p>tag:status.upcloud.com,2005:Incident/202886132024-03-18T10:35:21Z2024-03-18T10:35:21ZIssue with API affecting the control panel and server configurations and deployments<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:02</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:39</var> UTC</small><br><strong>Update</strong> - Deployed servers prior to today should have no impact and continues to operate. However server actions such as shutdown or resizing will be not possible at the moment.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:37</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues with our API and this is affecting server related actions globally, this have also affected the Control Panel. <br /><br />We are investigating the issue further and will report back as soon as possible.</p>tag:status.upcloud.com,2005:Incident/201899422024-03-08T08:27:02Z2024-03-08T08:27:02ZManaged Database service issue in control panel and API<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:33</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>02:35</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue affecting new Managed Database deployments through the control panel and API. Currently, these deployments are experiencing delays and may become queued without fully completing.<br /><br />While our team is working towards a resolution, we have identified a temporary workaround: you can navigate to the database overview page of the affected deployment and toggle the public connection option off and then on again. This action should help to complete the deployment process.<br /><br />Please note that existing Managed Database instances are operating as normal. This issue only affects deploying new Managed Database instances via the Control Panel and API.<br /><br />If you have any questions, please contact our support team via live chat or email us: support@upcloud.com <br /><br />We apologise for the inconvenience.</p>tag:status.upcloud.com,2005:Incident/201657452024-03-05T23:16:04Z2024-03-05T23:16:04ZManaged Database service issue in control panel and API<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> UTC</small><br><strong>Update</strong> - Managed database available again in HUB and API<br /><br /><br />We are now working to enable the creation of new database instances.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with our Managed Database in relation to a control panel and API connections. Some of our users are unable to view/modify their Managed Databases in our control panel.<br /><br />We are working on this incident and trying to restore the Managed databases to control panel as soon as possible. <br /><br /><br /><br />Managed Database instances are functioning normally. This only affects the Control Panel and API.<br /><br /><br /><br />If you have any questions, please feel free to contact our support team via live chat or email us: support@upcloud.com <br /><br /><br />We apologise for inconvenience.</p>tag:status.upcloud.com,2005:Incident/200634862024-02-24T07:40:27Z2024-02-24T07:40:27ZIssue with our Control Panel<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>06:21</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing issues with our Control Panel. We are investigating the issue further and will report back as soon as possible.</p>tag:status.upcloud.com,2005:Incident/200457192024-02-22T14:36:18Z2024-02-22T14:36:18ZIssue with our Support Live Chat<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:32</var> UTC</small><br><strong>Monitoring</strong> - We are currently monitoring the situation with Support Live Chat.<br /><br />You should now be able to reach out to us using our live chats on the UpCloud hub or via email at support@upcloud.com</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Investigating</strong> - We have identified and are currently investigating an issue with our Support Live Chat via Control Panel<br /><br />Please feel free to reach us via email at support@upcloud.com should you experience any issues.</p>tag:status.upcloud.com,2005:Incident/196785522024-01-11T11:30:00Z2024-01-11T14:44:20ZManaged LBaaS Degraded Performance<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Resolved</strong> - Between 11:55 - 12:40 UTC We experienced an issue that impacted the Managed Loadbalancer-service, causing degraded functionality.<br /><br />Some service API queries, along with service modifications could have been discarded during this time period. Already existing service instances continued working without issues.<br /><br />As of 12:40 UTC aprox all known issues have now been resolved. If you're still experiencing any issues please contact our technical support team via the UpCloud dashboard.</p>tag:status.upcloud.com,2005:Incident/194991222024-01-09T17:00:13Z2024-01-09T17:00:13ZManaged Load Balancer Maintenance<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Scheduled</strong> - We will be applying updates to our Managed Load Balancers on January 9th, 2023, 17:00-19:00 EET.<br /><br />This will affect the Managed Load Balancer, Object Storage V2, and Managed Kubernetes services.<br /><br />During the maintenance period, existing services will remain usable, but changes and new service creation will be disabled.</p>tag:status.upcloud.com,2005:Incident/196523992024-01-09T13:04:25Z2024-01-09T13:04:25ZManaged Database service issue<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>13:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Monitoring</strong> - We have mitigated the issue affecting Managed Database API service.<br /><br />And and will continue to monitor the affected components.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>02:48</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is impacting our Managed Database service. <br /><br />During this time, users may expect to experience issues when accessing their Managed Database service from the Control Panel and API. <br /><br />Our sincere apologies for any inconvenience caused and we will provide an update as soon as additional information is available.</p>tag:status.upcloud.com,2005:Incident/196538992024-01-09T09:29:54Z2024-01-09T09:29:54ZIssue with Control Panel and API affecting new server deployments and configurations<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved. We apologise for the inconvenience and the disruption with API / deployments in our FI-HEL1 data centre.<br /><br />If you still experience issues with API / deployments in FI-HEL1, please contact us via live chat or email at support@upcloud.com</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>08:17</var> UTC</small><br><strong>Monitoring</strong> - We have implemented the fix to resolve the issue and will continue to monitor the affected components.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:56</var> UTC</small><br><strong>Identified</strong> - Our team has identified the cause of the issue impacting the Control Panel and API and has implemented a fix. During this time, we are seeing connectivity to affected services recovering. Thank you for bearing with us and we will share more updates as soon as it becomes available.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>07:22</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing issues with our Control Panel and API and this is affecting server-related actions for new deployments globally. We are investigating the issue further and will report back as soon as possible.</p>tag:status.upcloud.com,2005:Incident/194941382023-12-22T04:28:07Z2023-12-22T04:28:07Z[SG-SIN1] Emergency Storage Network Maintenance: 22 Dec 2023, 03:30 UTC to 06:30 UTC<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>04:28</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>02:24</var> UTC</small><br><strong>Scheduled</strong> - Dear customer,<br /><br />We are conducting an emergency storage network maintenance in SG-SIN1 on 22nd December between 0330 UTC to 0630 UTC<br /><br />The reason behind the maintenance is to replace a faulty cable detected in our network. Our redundant storage system components is still in place and we aim to complete the maintenance with minimal impact.<br /><br /><br />If you have any questions, please don't hesitate to contact our Customer Service via email (support@upcloud.com) or via our live chat in our Control Panel.<br />We will update this status if there are any changes.</p>tag:status.upcloud.com,2005:Incident/194786962023-12-20T02:01:45Z2023-12-20T02:01:45Z[UK-LON1] Storage backends issue<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>Resolved</strong> - The incident has now been resolved. We apologize for the inconvenience and the disruption you have experienced. If you still experience issues, please contact us via live chat or email at support@upcloud.com.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:41</var> UTC</small><br><strong>Monitoring</strong> - Most of the affected servers are back online and we are still working with a few remaining ones, and if any issues please contact our 24/7 support via our control panel, or via email at support@upcloud.com</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:41</var> UTC</small><br><strong>Update</strong> - We have identified the problem and we're working to bring affected servers back online as soon as possible.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with certain parts of our storage backend system in UK-LON1. Impact will affect some storage performance and it will show as slowness or short hiccup. <br /><br />We don't recommend that you stop and start your server(s) at this time in UK-LON1 data centre.<br /><br />We are actively working to resolve this issue as swiftly as possible. We regret any inconvenience this might be causing and thank you for your patience as we work to address this. <br /><br />If you have any questions or concerns, please feel free to contact our 24/74 live support in our control panel.</p>