All Systems Operational
General Operational
UpCloud Control Panel Operational
API Operational
UpCloud Website Operational
AU-SYD1 - Australia Operational
AU-SYD1: Network Connections Operational
AU-SYD1: Virtualization Hosts Operational
AU-SYD1: Storage Backends Operational
AU-SYD1: Object Storage Operational
AU-SYD1: Managed Databases Operational
AU-SYD1: Managed Load Balancer Operational
AU-SYD1: Managed NAT Gateways Operational
AU-SYD1: Managed Kubernetes Operational
AU-SYD1: Other Operational
DE-FRA1: Germany Operational
DE-FRA1: Network Connections Operational
DE-FRA1: Virtualization Hosts Operational
DE-FRA1: Storage Backends Operational
DE-FRA1: Object Storage Operational
DE-FRA1: Managed Databases Operational
DE-FRA1: Managed Load Balancer Operational
DE-FRA1: Managed NAT Gateways Operational
DE-FRA1: Managed Kubernetes Operational
DE-FRA1: Other Operational
EUROPE-2: Managed Object Storage Operational
ES-MAD1 - Spain Operational
ES-MAD1: Network Connections Operational
ES-MAD1: Virtualization Hosts Operational
ES-MAD1: Storage Backends Operational
ES-MAD1: Object Storage Operational
ES-MAD1: Managed Databases Operational
ES-MAD1: Managed Load Balancer Operational
ES-MAD1: Managed NAT Gateways Operational
ES-MAD1: Managed Kubernetes Operational
ES-MAD1: Other Operational
FI-HEL1 - Finland Operational
FI-HEL1: Network Connections Operational
FI-HEL1: Virtualization Hosts Operational
FI-HEL1: Storage Backends Operational
FI-HEL1: Managed Databases Operational
FI-HEL1: Managed Load Balancer Operational
FI-HEL1: Managed NAT Gateways Operational
FI-HEL1: Managed Kubernetes Operational
FI-HEL1: Other Operational
FI-HEL2 - Finland Operational
FI-HEL2: Network Connections Operational
FI-HEL2: Virtualization Hosts Operational
FI-HEL2: Storage Backends Operational
FI-HEL2: Object Storage Operational
FI-HEL2: Managed Databases Operational
FI-HEL2: Managed Load Balancer Operational
FI-HEL2: Managed NAT Gateways Operational
FI-HEL2: Managed Kubernetes Operational
EUROPE-1: Managed Object Storage Operational
FI-HEL2: Other Operational
NL-AMS1 - Netherlands Operational
NL-AMS1: Network Connections Operational
NL-AMS1: Virtualization Hosts Operational
NL-AMS1: Storage Backends Operational
NL-AMS1: Object Storage Operational
NL-AMS1: Managed Databases Operational
NL-AMS1: Managed Load Balancer Operational
NL-AMS1: Managed NAT Gateways Operational
NL-AMS1: Managed Kubernetes Operational
NL-AMS1: Other Operational
PL-WAW1 - Poland Operational
PL-WAW1: Network Connections Operational
PL-WAW1: Virtualization Hosts Operational
PL-WAW1: Storage Backends Operational
PL-WAW1: Object Storage Operational
PL-WAW1: Managed Databases Operational
PL-WAW1: Managed Load Balancer Operational
PL-WAW1: Managed NAT Gateways Operational
PL-WAW1: Managed Kubernetes Operational
PL-WAW1: Other Operational
SG-SIN1 - Singapore Operational
SG-SIN1: Network Connections Operational
SG-SIN1: Virtualization Hosts Operational
SG-SIN1: Storage Backends Operational
SG-SIN1: Object Storage Operational
SG-SIN1: Managed Databases Operational
SG-SIN1: Managed Load Balancer Operational
SG-SIN1: Managed NAT Gateways Operational
SG-SIN1: Managed Kubernetes Operational
APAC-1: Managed Object Storage Operational
SG-SIN1: Other Operational
UK-LON1 - United Kingdom Operational
UK-LON1: Network Connections Operational
UK-LON1: Virtualization Hosts Operational
UK-LON1: Storage Backends ? Operational
UK-LON1: Object Storage Operational
UK-LON1: Managed Databases Operational
UK-LON1: Managed Load Balancer Operational
UK-LON1: Managed NAT Gateways Operational
UK-LON1: Managed Kubernetes Operational
UK-LON1: Other Operational
US-CHI1 - USA Operational
US-CHI1: Network Connections Operational
US-CHI1: Virtualization Hosts Operational
US-CHI1: Storage Backends Operational
US-CHI1: Object Storage Operational
US-CHI1: Managed Databases Operational
US-CHI1: Managed Load Balancer Operational
US-CHI1: Managed NAT Gateways Operational
US-CHI1: Managed Kubernetes Operational
US-CHI1: Other Operational
US-1: Managed Object Storage Operational
US-NYC1 - USA Operational
US-NYC1: Network Connections Operational
US-NYC1: Virtualization Hosts Operational
US-NYC1: Storage Backends Operational
US-NYC1: Object Storage Operational
US-NYC1: Managed Databases Operational
US-NYC1: Managed Load Balancer Operational
US-NYC1: Managed NAT Gateways Operational
US-NYC1: Managed Kubernetes Operational
US-NYC1: Other Operational
US-SJO1 - USA Operational
US-SJO1: Network Connections Operational
US-SJO1: Virtualization Hosts Operational
US-SJO1: Storage Backends Operational
US-SJO1: Object Storage Operational
US-SJO1: Managed Databases Operational
US-SJO1: Managed Load Balancer Operational
US-SJO1: Managed NAT Gateways Operational
US-SJO1: Managed Kubernetes Operational
US-SJO1: Other Operational
SE-STO1 - Sweden Operational
SE-STO1 - Sweden Operational
SE-STO1: Network Connections Operational
SE-STO1: Virtualization Hosts Operational
SE-STO1: Storage Backends Operational
SE-STO1: Managed Databases Operational
SE-STO1: Managed Load Balancer Operational
SE-STO1: Managed NAT Gateways Operational
SE-STO1: Managed Kubernetes Operational
SE-STO1: Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[FI-HEL2, DE-FRA1]: Network maintenance Nov 21, 2024 18:00-21:00 UTC
We will be performing small, but important SDN private network and utility network related software update to our physical compute nodes in FI-HEL2 and DE-FRA1, including any private cloud nodes located in these physical zones. The maintenance will take place on the 21st of November at 18:00 to 21:00 (UTC).

The reason behind the update is to improve the resilience of our network infrastructure. While we will strive for minimal disruption, users may experience brief connectivity issues with their SDN private network and utility network, up to 5 minutes per Cloud Server. Unforeseen circumstances may result in extended interruptions, however, we will endeavour to keep any such impact to a minimum. Public network connectivity is not expected to be affected by this maintenance window.

If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com). We will provide updates to this notification should any changes occur.
Posted on Oct 31, 2024 - 08:47 UTC
[APAC-1]: Managed Object Storage Maintenance Nov 25, 2024 12:00-17:00 UTC
Dear users,

We will be performing scheduled maintenance on the Managed Object Storage in the APAC-1 region. This maintenance will take place on November 25th, 2024, from 08:00 UTC to 13:00 UTC.

We will be performing routine maintenance on our systems to ensure continued stability and optimal performance. During the maintenance window, no major downtime is to be expected. However, please be aware that there may be brief interruptions (a few seconds at a time) that might cause individual requests to fail during the maintenance window.

Please note that this maintenance will not affect instances of our older Object Storage EOL product or Managed Object Storage instances in other regions.

If you have any questions or concerns, please do not hesitate to contact UpCloud Support via chat or email (support@upcloud.com).
Posted on Nov 14, 2024 - 10:19 UTC
[Europe-1]: Managed Object Storage Maintenance Nov 27, 2024 19:00 - Nov 28, 2024 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 2024 - 09:48 UTC
Scheduled - Dear users,

We will be performing scheduled maintenance on the Managed Object Storage in the Europe-1 region. This maintenance will take place on November 27th, 2024, from 15:00 UTC to 20:00 UTC.

We will be performing routine maintenance on our systems to ensure continued stability and optimal performance. During the maintenance window, no major downtime is to be expected. However, please be aware that there may be brief interruptions (a few seconds at a time) that might cause individual requests to fail during the maintenance window.

Please note that this maintenance will not affect instances of our older Object Storage EOL product or Managed Object Storage instances in other regions.

If you have any questions or concerns, please do not hesitate to contact UpCloud Support via chat or email (support@upcloud.com).
Nov 14, 2024 - 10:22 UTC
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
[FI-HEL1, NL-AMS1, UK-LON1]: Network maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 UTC
Scheduled - We will be performing small, but important SDN private network and utility network related software update to our physical compute nodes in FI-HEL1, NL-AMS1 and UK-LON1, including any private cloud nodes located in these physical zones. The maintenance will take place on the 19th of November at 18:00 to 21:00 (UTC).

The reason behind the update is to improve the resilience of our network infrastructure. While we will strive for minimal disruption, users may experience brief connectivity issues with their SDN private network and utility network, up to 5 minutes per Cloud Server. Unforeseen circumstances may result in extended interruptions, however, we will endeavour to keep any such impact to a minimum. Public network connectivity is not expected to be affected by this maintenance window.

If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com). We will provide updates to this notification should any changes occur.
Oct 31, 08:43 UTC
Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
[AU-SYD1, ES-MAD1, PL-WAW1, SE-STO1]: Network maintenance
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:00 UTC
Scheduled - We will be performing small, but important SDN private network and utility network related software update to our physical compute nodes in AU-SYD1, ES-MAD1, PL-WAW1 and SE-STO1, including any private cloud nodes located in these physical zones. The maintenance will take place on the 13th of November at 18:00 to 21:00 (UTC).

The reason behind the update is to improve the resilience of our network infrastructure. While we will strive for minimal disruption, users may experience brief connectivity issues with their SDN private network and utility network, up to 5 minutes per Cloud Server. Unforeseen circumstances may result in extended interruptions, however, we will endeavour to keep any such impact to a minimum. Public network connectivity is not expected to be affected by this maintenance window.

If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com). We will provide updates to this notification should any changes occur.
Oct 31, 08:38 UTC
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Emergency maintenance - US-SJO1 Storage issue
Resolved - This incident has been resolved.
Nov 10, 00:05 UTC
Monitoring - We have restored storage access on all affected cloud servers to normal operating status and continue to monitor the situation.
If your server is still not fully functional, please contact our support at support@upcloud.com.
We apologise for the incident.
Nov 10, 00:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 9, 20:36 UTC
Update - We have identified the cause and are working on it. We will provide further updates soon.
If you have any questions don't hesitate to contact our support via email (support@upcloud.com or via live chat
Nov 9, 20:35 UTC
Update - We are continuing to investigate this issue.
Nov 9, 17:17 UTC
Investigating - We are investigating an issue with our Storage equipment in our US-SJO1 data centre.
Nov 9, 17:11 UTC
Nov 9, 2024
Nov 8, 2024

No incidents reported.

Nov 7, 2024
[US-SJO1, US-CHI1] SDN Private Network and Utility Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 09:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 7, 07:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:00 UTC
Scheduled - We will be performing small, but important SDN private network and utility network related update to our physical compute nodes in US-SJO1 and US-CHI1, including any private cloud nodes located in these physical zones. The maintenance will take place on the 7th of November at 06 - 09 (UTC). We apologize for the short notice time with this maintenance window. 

We are not expecting visible connectivity issues during this maintenance period. 

If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com). We will provide updates to this notification should any changes occur.
Oct 30, 19:35 UTC
Nov 6, 2024
[US-CHI1] Storage Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 13:00 UTC
Scheduled - We will be performing a storage network maintenance to update the topology between the nodes and SSD/HDD storages in US-CHI1.

During the maintenance our infrastructure redundancy is lowered, but customer impact is expected to be minimal.
For the duration of the main maintenance period, customers might experience longer launch times for new virtual machines and other services.

The first maintenance period starts at November 4th 13:00 UTC and the second starts November 6th 13:00 UTC.
Maintenance periods are expected to take 30-60 minutes and the data redundancy is expected to be rebuilt by 8th of Friday 13:00 UTC

If you have any questions or concerns regarding this maintenance, please reach out to us via live chat on the Control Panel or email (support@upcloud.com). We will provide updates to this notification should any changes occur.
Nov 1, 22:13 UTC
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