In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 16:00 UTC
Scheduled - We will be performing network maintenance in the SG-SIN1 Singapore data center between 2022-01-17 16:00 UTC and 2022-01-17 22:00 UTC (2022-01-18 00:00 - 06:00 SGT).

The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Monitoring - As you may have already read, the recently discovered Apache Log4j zero-day vulnerabilities (CVE-2021-44228 + CVE-2021-45046) in Log4j software is currently being widely exploited. The vulnerability allows remote code execution on affected servers. Remote code execution can be used for instance to leak the server’s data or use the server for other illegal activities including launching Denial-of-Service attacks.

What has UpCloud done to mitigate this?

UpCloud has patched all the affected software used to run our own infrastructure. This protects against data breaches from UpCloud’s own services and managed services such as Object Storage and Managed Databases. UpCloud’s infrastructure has not been compromised and we are continuously monitoring the situation.

However, after deploying Cloud Servers, we’d like to remind that users are responsible for the security updates of the servers’ operating systems and all installed applications. These security updates should be applied immediately.

Are my Cloud Servers vulnerable?

Any Cloud Server running an older version of Log4j is vulnerable, even if it’s not directly serving requests from the public Internet. Background services are similarly vulnerable as they might process logging of external requests. Log4j is a very common part of Java based applications, so you might not have installed Log4j knowingly but can still be vulnerable.

There are multiple ways to check if your servers are vulnerable. Some of these techniques are described and checker software are available from at least:
https://www.lunasec.io/docs/blog/log4j-zero-day-mitigation-guide/

A continually updating list of affected software is available at:
https://github.com/NCSC-NL/log4shell/tree/main/software

Keeping up-to-date with the software packages and security updates of your Cloud Server’s operating system vendor is essential. We recommend following the security update guides provided by the operating system and application vendors.
Dec 15, 14:36 UTC
General Operational
UpCloud Control Panel Operational
API Operational
UpCloud Website Operational
AU-SYD1 - Australia Operational
AU-SYD1: Network Connections Operational
AU-SYD1: Virtualization Hosts Operational
AU-SYD1: Storage Backends Operational
AU-SYD1: Object Storage Operational
AU-SYD1: Managed Databases Operational
DE-FRA1 - Germany Operational
DE-FRA1: Network Connections Operational
DE-FRA1: Virtualization Hosts Operational
DE-FRA1: Storage Backends Operational
DE-FRA1: Object Storage Operational
DE-FRA1: Managed Databases Operational
ES-MAD1 - Spain Operational
ES-MAD1: Network Connections Operational
ES-MAD1: Virtualization Hosts Operational
ES-MAD1: Storage Backends Operational
ES-MAD1: Object Storage Operational
ES-MAD1: Managed Databases Operational
FI-HEL1 - Finland Operational
FI-HEL1: Network Connections Operational
FI-HEL1: Virtualization Hosts Operational
FI-HEL1: Storage Backends Operational
FI-HEL1: Managed Databases Operational
FI-HEL2 - Finland Operational
FI-HEL2: Network Connections Operational
FI-HEL2: Virtualization Hosts Operational
FI-HEL2: Storage Backends Operational
FI-HEL2: Object Storage Operational
FI-HEL2: Managed Databases Operational
NL-AMS1 - Netherlands Operational
NL-AMS1: Network Connections Operational
NL-AMS1: Virtualization Hosts Operational
NL-AMS1: Storage Backends Operational
NL-AMS1: Object Storage Operational
NL-AMS1: Managed Databases Operational
PL-WAW1 - Poland Operational
PL-WAW1: Network Connections Operational
PL-WAW1: Virtualization Hosts Operational
PL-WAW1: Storage Backends Operational
PL-WAW1: Object Storage Operational
PL-WAW1: Managed Databases Operational
SG-SIN1 - Singapore Under Maintenance
SG-SIN1: Network Connections Under Maintenance
SG-SIN1: Virtualization Hosts Operational
SG-SIN1: Storage Backends Operational
SG-SIN1: Object Storage Operational
SG-SIN1: Managed Databases Operational
UK-LON1 - United Kingdom Operational
UK-LON1: Network Connections Operational
UK-LON1: Virtualization Hosts Operational
UK-LON1: Storage Backends Operational
UK-LON1: Object Storage Operational
UK-LON1: Managed Databases Operational
US-CHI1 - USA Operational
US-CHI1: Network Connections Operational
US-CHI1: Virtualization Hosts Operational
US-CHI1: Storage Backends Operational
US-CHI1: Object Storage Operational
US-CHI1: Managed Databases Operational
US-NYC1 - USA Operational
US-NYC1: Network Connections Operational
US-NYC1: Virtualization Hosts Operational
US-NYC1: Storage Backends Operational
US-NYC1: Object Storage Operational
US-NYC1: Managed Databases Operational
US-SJO1 - USA Operational
US-SJO1: Network Connections Operational
US-SJO1: Virtualization Hosts Operational
US-SJO1: Storage Backends Operational
US-SJO1: Object Storage Operational
US-SJO1: Managed Databases Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[UK-LON1] - Network Maintenance Jan 19, 00:00-06:00 UTC
We will be performing network maintenance in the UK-LON1 London data center between 2022-01-19 00:00 UTC and 2022-01-19 06:00 UTC (2022-01-19 00:00 - 06:00 GMT). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:07 UTC
[US-SJO1] - Network Maintenance Jan 24, 08:00-14:00 UTC
We will be performing network maintenance in the US-SJO1 San Jose data center between 2022-01-24 08:00 UTC and 2022-01-24 14:00 UTC (2022-01-24 00:00 - 06:00 PST). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:28 UTC
[DE-FRA1] - Network Maintenance Jan 25, 23:00 - Jan 26, 05:00 UTC
We will be performing network maintenance in the DE-FRA1 Frankfurt data center between 2022-01-25 23:00 UTC and 2022-01-26 05:00 UTC (2022-01-26 00:00 - 06:00 CET). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:13 UTC
[US-CHI1] - Network Maintenance Jan 31, 06:00-12:00 UTC
We will be performing network maintenance in the US-CHI1 Chicago data center between 2022-01-31 06:00 UTC and 2022-01-31 12:00 UTC (2022-01-31 00:00 - 06:00 CST). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:15 UTC
[NL-AMS1] - Network Maintenance Feb 1, 23:00 - Feb 2, 05:00 UTC
We will be performing network maintenance in the NL-AMS1 Amsterdam data center between 2022-02-01 23:00 UTC and 2022-02-02 05:00 UTC (2022-02-02 00:00 - 06:00 CET). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:19 UTC
[FI-HEL1] - Network Maintenance Feb 7, 22:00 - Feb 8, 04:00 UTC
We will be performing network maintenance in the FI-HEL1 Helsinki data center between 2022-02-07 22:00 UTC and 2022-02-08 04:00 UTC (2022-02-02 00:00 - 06:00 EET). The maintenance might cause one or more losses of all network connectivity for several minutes but no other disruptions are expected.
Posted on Jan 5, 08:23 UTC
Past Incidents
Jan 17, 2022

Unresolved incident: [SG-SIN1] - Network Maintenance.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.