All Systems Operational
UpCloud Control Panel Operational
API Operational
UpCloud Website Operational
DE-FRA1 Operational
DE-FRA1: Network Connections Operational
DE-FRA1: Virtualization Hosts Operational
DE-FRA1: Storage Backends Operational
FI-HEL1 Operational
FI-HEL1: Network Connections Operational
FI-HEL1: Virtualization Hosts Operational
FI-HEL1: Storage Backends Operational
FI-HEL2 Operational
FI-HEL2: Network Connections Operational
FI-HEL2: Virtualization Hosts Operational
FI-HEL2: Storage Backends Operational
NL-AMS1 Operational
NL-AMS1: Network Connections Operational
NL-AMS1: Virtualization Hosts Operational
NL-AMS1: Storage Backends Operational
SG-SIN1 Operational
SG-SIN1: Network Connections Operational
SG-SIN1: Virtualization Hosts Operational
SG-SIN1: Storage Backends Operational
UK-LON1 Operational
UK-LON1: Network Connections Operational
UK-LON1: Virtualization Hosts Operational
UK-LON1: Storage Backends Operational
US-CHI1 Operational
US-CHI1: Network Connections Operational
US-CHI1: Virtualization Hosts Operational
US-CHI1: Storage Backends Operational
US-SJO1 Operational
US-SJO1: Network Connections Operational
US-SJO1: Virtualization Hosts Operational
US-SJO1: Storage Backends Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 18, 2019
Resolved - This incident has been resolved.
Nov 18, 11:23 UTC
Identified - We are investigating a compute node issue that is affecting some cloud servers in our Singapore data centre.
Nov 18, 09:30 UTC
Nov 17, 2019

No incidents reported.

Nov 16, 2019
Resolved - This incident has been resolved.
Nov 16, 10:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 09:40 UTC
Update - We are continuing to work on a fix for this issue.
Nov 16, 09:17 UTC
Identified - We have identified an issue with one of the compute nodes in our Frankfurt data centre. The problem may cause affected cloud servers to become slow or unresponsive.
We are working to bring all affected servers back online and resolve the situation as soon as possible.
Nov 16, 09:03 UTC
Nov 15, 2019
Resolved - This incident has been resolved.
Nov 15, 02:14 UTC
Monitoring - We have restored storage access on all affected cloud servers to normal operating status and continue to monitor the situation.
If your server is still not fully functional, please try to fully stop & restart it via our control panel. If the problem still persists please contact our support.
We apologise for the incident.
Nov 14, 23:13 UTC
Identified - We have identified an issue with one of the storage servers in our Chicago data centre. The affected storage disks may have entered a read-only state or caused the cloud server to become unresponsive.
We are working to restore the services and resolve the situation as soon as possible.
Nov 14, 22:18 UTC
Nov 13, 2019

No incidents reported.

Nov 12, 2019
Resolved - This incident has been resolved.
Nov 12, 12:40 UTC
Identified - We have identified an issue with one of the compute nodes in our Frankfurt data centre. The problem may cause affected cloud servers to become slow or unresponsive.
We are working to bring all affected servers back online and resolve the situation as soon as possible.
Nov 12, 12:20 UTC
Investigating - We are investigating a compute node issue that is affecting some cloud servers in our Frankfurt data centre.
Nov 12, 12:00 UTC
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Postmortem - Read details
Nov 6, 19:03 UTC
Resolved - This incident has been resolved.
Nov 6, 14:14 UTC
Monitoring - Virtual servers might have guest OS level issues with their storage due to storage network convergence after the power distribution fault. If your server is not responding or shows operating system or storage errors, please issue a forced shutdown via UpCloud control panel or API and start it again.
Nov 6, 13:09 UTC
Update - We have identified a small fraction of compute hosts which failed power redundancy and are bringing affected virtual servers back online.
In addition some other virtual servers might have guest OS level issues with their storages due to storage network convergence after the power distribution fault. If your server is not responding or shows operating system or storage errors, please issue a forced shutdown via UpCloud control panel or API and start it again.
Nov 6, 11:47 UTC
Update - DC operator has restored electricity and we're in progress of bringing everything back to operational.
Nov 6, 11:23 UTC
Update - We've identified root cause for our storage issue to be partial electricity failure
Nov 6, 10:52 UTC
Identified - We have identified issues in our FI-HEL1 data centre. The affected servers may have entered a read-only state or caused the cloud server to become unresponsive.
We are working to restore the services and resolve the situation as soon as possible.
Nov 6, 10:41 UTC
Nov 5, 2019
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:00 UTC
Update - Maintenance has been rescheduled due to third party fiber cut.
New maintenance window is 2019-11-05 00:00-02:00 UTC
Oct 30, 19:35 UTC
Scheduled - We will be performing network maintenance in the DE-FRA1 data center between 2019-11-05 00:00 UTC and 2019-11-05 02:00 UTC. The maintenance might cause a short loss of network connectivity for 2-5 minutes but no other disruptions are expected.

Update 2019-10-30: rescheduled to 2019-11-05
Oct 30, 13:37 UTC
Nov 4, 2019

No incidents reported.