Verifying - Dear Customer,

We are happy to report that connections are finally normalized. We are still finalizing the network migration, but we don’t expect any more disruptions to raise their head. If you still experience any issues please do not hesitate to contact our Customer Support.

Jan 25, 2023 - 21:40 UTC
Update - Dear Customer,

the migration of internet connections under the new data center is in progress. Unfortunately, we are facing some unexpected problems and connectivity to some external providers might currently be suboptimal. We are working to restore the normal connections as soon as possible.

Jan 25, 2023 - 12:21 UTC
Update - Dear Customer,

we are proud to announce that we have completed the most significant task of the migration project. All of our customers cloud servers have been moved from old data center provider to Equinix SG5 data center.

In the coming weeks we will be moving our internal hardware, and towards the end of the month also the network connectivity. Currently, our schedule to transfer the connectivity from old Data Center to Equinix is on the 25th of January. During the transfer, we are expecting to see only non-optimal routing for a couple of hours, but transfer will otherwise be non-disruptive. After this, the whole migration project is completely done.

If there are any changes to the schedule we'll be posting them as soon as possible.

Feel free to contact us via 24/7 chat in the Hub or email to support@upcloud.com should you have any questions or need of assistance.

Jan 12, 2023 - 08:55 UTC
Update - Dear Customer,

we are happy to announce that we are way over halfway through the migration project just before the holidays, so our schedule to finalize the project by end of January is still going to happen. For a vast majority of the cloud servers the migration has been completely invisible and has not resulted in anything more than a few seconds loss of network connectivity. However there were few isolated cases where we had to apply a controlled restart for cloud server due to unforseen circumstances and we apologize for the inconvenience caused.

If your cloud server still experiences any issues please do not hesitate to contact our Customer Support.

Dec 22, 2022 - 10:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2022 - 00:02 UTC
Scheduled - Dear Customer,

We're about to commence a live migration of our SG-SIN1 availability zone to a new data centre in Singapore. We're required to undertake this rather unusual task, since there is no possibility to expand our business in Singapore any further with our current data centre provider. The new data centre operator will allow us to grow our rack space footprint immensely, while providing us overall improved service quality, security and connectivity options. We will be moving all of our customers to Equinix's flag-ship SG5 data centre in Singapore.

The migration will begin on Monday, December 5, 2022 with expected completion latest by January 31, 2023. During the migration, your cloud server may lose network connectivity for a brief moment (15-300 seconds) and you might see slightly degraded performance with storage speed while your server is being migrated. During the migration of the physical block storage backup servers, you might not be able to access some of the backups, so restoring will be interrupted for not longer than a few hours. The migration will not cause any data loss or any other loss of service.

As the schedule is rolling, we cannot estimate when a specific cloud server will be migrated or when the migration is entirely completed, but we will update this status page whenever we have any news to share. Feel free to contact via 24/7 chat in the Hub or email to support@upcloud.com should you have any questions or need of assistance.

The live migration will be conducted in the same manner as we have done previously in some of our other availability zones. The process has proven to be reliable, stable and unobtrusive and we're confident that the migration won't cause any significant changes to the normal level of our operation.

General Operational
UpCloud Control Panel Operational
API Operational
UpCloud Website Operational
AU-SYD1 - Australia Operational
AU-SYD1: Network Connections Operational
AU-SYD1: Virtualization Hosts Operational
AU-SYD1: Storage Backends Operational
AU-SYD1: Object Storage Operational
AU-SYD1: Managed Databases Operational
DE-FRA1 - Germany Operational
DE-FRA1: Network Connections Operational
DE-FRA1: Virtualization Hosts Operational
DE-FRA1: Storage Backends Operational
DE-FRA1: Object Storage Operational
DE-FRA1: Managed Databases Operational
ES-MAD1 - Spain Operational
ES-MAD1: Network Connections Operational
ES-MAD1: Virtualization Hosts Operational
ES-MAD1: Storage Backends Operational
ES-MAD1: Object Storage Operational
ES-MAD1: Managed Databases Operational
FI-HEL1 - Finland Operational
FI-HEL1: Network Connections Operational
FI-HEL1: Virtualization Hosts Operational
FI-HEL1: Storage Backends Operational
FI-HEL1: Managed Databases Operational
FI-HEL2 - Finland Operational
FI-HEL2: Network Connections Operational
FI-HEL2: Virtualization Hosts Operational
FI-HEL2: Storage Backends Operational
FI-HEL2: Object Storage Operational
FI-HEL2: Managed Databases Operational
NL-AMS1 - Netherlands Operational
NL-AMS1: Network Connections Operational
NL-AMS1: Virtualization Hosts Operational
NL-AMS1: Storage Backends Operational
NL-AMS1: Object Storage Operational
NL-AMS1: Managed Databases Operational
PL-WAW1 - Poland Operational
PL-WAW1: Network Connections Operational
PL-WAW1: Virtualization Hosts Operational
PL-WAW1: Storage Backends Operational
PL-WAW1: Object Storage Operational
PL-WAW1: Managed Databases Operational
SG-SIN1 - Singapore Operational
SG-SIN1: Network Connections Operational
SG-SIN1: Virtualization Hosts Operational
SG-SIN1: Storage Backends Operational
SG-SIN1: Object Storage Operational
SG-SIN1: Managed Databases Operational
UK-LON1 - United Kingdom Operational
UK-LON1: Network Connections Operational
UK-LON1: Virtualization Hosts Operational
UK-LON1: Storage Backends Operational
UK-LON1: Object Storage Operational
UK-LON1: Managed Databases Operational
US-CHI1 - USA Operational
US-CHI1: Network Connections Operational
US-CHI1: Virtualization Hosts Operational
US-CHI1: Storage Backends Operational
US-CHI1: Object Storage Operational
US-CHI1: Managed Databases Operational
US-NYC1 - USA Operational
US-NYC1: Network Connections Operational
US-NYC1: Virtualization Hosts Operational
US-NYC1: Storage Backends Operational
US-NYC1: Object Storage Operational
US-NYC1: Managed Databases Operational
US-SJO1 - USA Operational
US-SJO1: Network Connections Operational
US-SJO1: Virtualization Hosts Operational
US-SJO1: Storage Backends Operational
US-SJO1: Object Storage Operational
US-SJO1: Managed Databases Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Unresolved incident: Live Migration of SG-SIN1 data centre.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - The issue with object storage instances in UK-LON1 datacenter has been resolved.
If your server is still not fully functional, please contact our support at support@upcloud.com.
We apologize for the incident.

Jan 19, 00:57 UTC
Monitoring - We have applied a fix to restore the affected object storage to normal operating status and continue to monitor the situation.
If your server is still not fully functional, please contact our support at support@upcloud.com.
We apologise for the incident.

Jan 18, 22:37 UTC
Identified - We've noticed degraded performance on some object storage instances within the UK-LON1 Datacentre, We apologise for the inconvenience this has caused and are working towards implementing a resolution for this.
Jan 18, 13:56 UTC
Jan 18, 2023
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.