[DE-FRA1]: Storage backend issue

Incident Report for UpCloud

Resolved

This incident has been resolved.

Posted Nov 30, 2018 - 15:05 UTC

Monitoring

We have brought back all affected customer servers to operational status. If your cloud server is still non-operational, please try to hard stop your cloud server and start it again. If you still face issues with your cloud server, please reach out to our customer support for more assistance. We sincerely apologise for the inconvenience caused.

Posted Nov 30, 2018 - 12:48 UTC

Identified

We have identified an issue with one of the storage servers in our Frankfurt data centre. The affected storage disks may have entered a read-only state or caused the cloud server to become unresponsive.
We are working to restore the services and resolve the situation as soon as possible.

Posted Nov 30, 2018 - 11:56 UTC

This incident affected: DE-FRA1 - Germany (DE-FRA1: Storage Backends).