[FI-HEL1]: Scheduled migration
Scheduled Maintenance Report for UpCloud
Completed
We are happy to state that we have completed the data center migration in Helsinki.

We would also like to take the opportunity to thank our customers for their patience and understanding in this large undertaking.
Posted 5 months ago. May 19, 2018 - 11:53 UTC
Update
While the migration has been proceeding according to schedule, we have identified a network interruption last night during network maintenance related to the scheduled migration of FI-HEL1, which have had an effect to some servers of our customers.

We’ll continue with FI-HEL1 data center migration and will perform network migration tonight starting 22:00 (UTC) This can cause brief (5-120 sec) network interruptions during the actual migration.

We apologize for any inconvenience this has caused you.
Posted 5 months ago. May 14, 2018 - 13:49 UTC
Update
It has been a while since we updated the status of this maintenance, but we are happy to state that we have migrated 99% of our customers over to our new data centre. We have also moved into the last phase of the migration where we finalise the migration of our network connections and remaining storage servers over to the new data centre. This might cause cloud servers to undergo a 10-60 second disruption to their network connectivity. We of course look to complete these after non-business hours, more specifically after 21:00 UTC.

We expect to have all migration related activities done by Tuesday 15th of May.
Posted 5 months ago. May 07, 2018 - 09:04 UTC
Update
Our engineers have been hard at work with the migration of cloud servers to the new data centre. In less than a week, we have already migrated more than a third of the cloud servers located in FI-HEL1.

The migration has progressed without a hitch and according to schedule. As we are migrating cloud servers on a rolling basis, it is unfortunately not possible to determine when a specific cloud server will be migrated.

We will continue to update this status page as we progress. Thank you for your patience and understanding.
Posted 6 months ago. Apr 24, 2018 - 14:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 6 months ago. Apr 19, 2018 - 20:00 UTC
Scheduled
We will shortly begin a significant infrastructural update, which includes the migration of our FI-HEL1 datacenter in Helsinki, Finland, to a new location starting tomorrow evening: 2018-04-19 at 20:00 UTC.

We have had a great experience with our FI-HEL2 operator in Finland and we are moving our FI-HEL1 data centre to the same physical data centre, but a completely separated and redundant physical part of the larger data centre. This means that FI-HEL1 and FI-HEL2 continue to be under redundant and separate electricity and cooling systems, for example, not to mention network connectivity.

In the future, we plan to migrate FI-HEL2 to a new location in the capital region in Finland to add more geographical redundancy as well. This process has also been under planning for some time, as we want to continuously upgrade our capabilities and opportunities to serve our customers better.

This new data centre is much better equipped to facilitate our growth, and our increasingly high demands for performance and reliability. It will completely replace our current FI-HEL1. We will therefore migrate all cloud servers in our current FI-HEL1 data centre to this new location.

To make this migration seamless for our users, we are using the same technology that we successfully used in the migration of our London data centre in 2017. This approach allows migrations over long distances without affecting a cloud server's operational status. We only anticipate a brief (5-120 sec) network interruption during the actual migration but as an extra precaution, we will only schedule migrations during non-business hours.

While we realise this is a major infrastructural event, we do not anticipate any issues with customers cloud servers based on our experiences with the London data centre migration. In London, we migrated several thousand cloud servers without any issues. However, we are always available for consultation if you have any questions.

As the schedule is rolling, we cannot estimate when a specific cloud server will be migrated or when the migration is entirely completed. We will update this status page whenever we have any news to share.

Please feel free to contact our 24/7 support staff should you have any questions or need of assistance: https://www.upcloud.com/company/contactus/
Posted 6 months ago. Apr 18, 2018 - 13:18 UTC
This scheduled maintenance affected: FI-HEL1: Network Connections, FI-HEL1: Virtualization Hosts, and FI-HEL1: Storage Backends.