All Systems Operational
UpCloud Control Panel   Operational
API   Operational
DE-FRA1: Network Connections   Operational
DE-FRA1: Virtualization Hosts   Operational
DE-FRA1: Storage Backends   Operational
FI-HEL1: Network Connections   Operational
FI-HEL1: Virtualization Hosts   Operational
FI-HEL1: Storage Backends   Operational
FI-HEL2: Network Connections   Operational
FI-HEL2: Virtualization Hosts   Operational
FI-HEL2: Storage Backends   Operational
NL-AMS1: Network Connections   Operational
NL-AMS1: Virtualization Hosts   Operational
NL-AMS1: Storage Backends   Operational
SG-SIN1: Network Connections   Operational
SG-SIN1: Virtualization Hosts   Operational
SG-SIN1: Storage Backends   Operational
UK-LON1: Network Connections   Operational
UK-LON1: Virtualization Hosts   Operational
UK-LON1: Storage Backends   Operational
US-CHI1: Network Connections   Operational
US-CHI1: Virtualization Hosts   Operational
US-CHI1: Storage Backends   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2018

No incidents reported today.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018
Resolved - This incident has been resolved.
Jan 8, 23:55 UTC
Investigating - We have identified a single node crash in our Helsinki data center (FI-HEL1), around 23:00 UTC. We are working on this as a matter of priority. You may experience your servers reboot during this time.
Jan 8, 23:30 UTC
Completed - We have finished updating the cloud infrastructure with the newest available firmware (including BIOS) and software stack (including KPTI patched kernels) in all the zones (SG-SIN1, NL-AMS1, UK-LON1, US-CHI1, DE-FRA1 and FI-HEL1) to protect against the Meltdown vulnerability. We will continue to monitor the situation and provide updates as necessary.
Jan 8, 05:17 UTC
Update - The following zones are now completely updated:

SG-SIN1, NL-AMS1, UK-LON1, US-CHI1, DE-FRA1

Server restarts and occasional network breaks may occur only for FI-HEL1 servers.
Jan 7, 12:16 UTC
Update - Most of the emergency infrastructure updates are now complete. We estimate that over 95% of customer servers did not experience any notable disturbances due to updates.

There was an unexpected compute node hardware issue in FI-HEL1 on Saturday evening UTC which caused few servers getting stuck after which they were restarted. We apologize the inconvenience.

All remaining Windows servers in FI-HEL1 that have not yet been restarted will be rebooted within next few hours. For the rest of the zones we do not anticipate any further disruptions.
Jan 6, 20:49 UTC
Update - The following zones are now completely updated :
SG-SIN1, NL-AMS1, UK-LON1 and US-CHI1

In the remaining zones we still continue updates on some parts of the infrastructure.

DE-FRA1 - Hardware problem has been fixed.

All zones are fully operational. Some controlled server restarts and occasional short network breaks are still possible over the weekend.
Jan 6, 10:37 UTC
Update - The following zones are now completely updated :
SG-SIN1, NL-AMS1 and US-CHI1 (besides of a handful of Windows servers which will be restarted soon).

In the remaining zones we still continue updates on some parts of the infrastructure. During updates in DE-FRA1 we unfortunatelly encountered some hardware problems which caused unexpected reboots to some customer servers and temporary restricted our capacity. We are working to restore this zone also fully operational as soon as possible. In other zones controlled server restarts and occasional short network breaks are still possible over the weekend.
Jan 6, 01:03 UTC
Update - A large part of our compute infrastructure has been updated to protect against the MeltDown vulnerability. Some parts still require further maintenance and we will continue working around the clock. Distruptive actions will be done outside business hours.

If you encounter any problems with of your servers please first try to shut them down completely and start again. Our Support will gladly provide further help if needed.
Jan 5, 05:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 22:00 UTC
Scheduled - We will be opening up an emergency maintenance window affecting all regions from January 4th, 2018 22:00 UTC until further notice as reported in our blog post earlier. We will keep this status incident open and updated as we proceed.

Customers can expect to have their cloud servers shutdown and restarted or migrated, whichever approach is more suitable at that specific time. Both approaches can result in a temporary loss of network connectivity. We will do our best to minimise customer impact during business hours, but as this is a critical procedure, we want to update our infrastructure completely as fast as possible.

Please subscribe to this update or our status page for additional information on our progress.

Additional information on the maintenance window: https://www.upcloud.com/blog/intel-cpu-vulnerability-meltdown/
Jan 4, 19:37 UTC
Jan 3, 2018

No incidents reported.

Jan 2, 2018

No incidents reported.