All Systems Operational
UpCloud Control Panel   Operational
API   Operational
DE-FRA1: Network Connections   Operational
DE-FRA1: Virtualization Hosts   Operational
DE-FRA1: Storage Backends   Operational
FI-HEL1: Network Connections   Operational
FI-HEL1: Virtualization Hosts   Operational
FI-HEL1: Storage Backends   Operational
NL-AMS1: Network Connections   Operational
NL-AMS1: Virtualization Hosts   Operational
NL-AMS1: Storage Backends   Operational
SG-SIN1: Network Connections   Operational
SG-SIN1: Virtualization Hosts   Operational
SG-SIN1: Storage Backends   Operational
UK-LON1: Network Connections   Operational
UK-LON1: Virtualization Hosts   Operational
UK-LON1: Storage Backends   Operational
US-CHI1: Network Connections   Operational
US-CHI1: Virtualization Hosts   Operational
US-CHI1: Storage Backends   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2017

No incidents reported today.

Sep 25, 2017

No incidents reported.

Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017
Completed - We have been closely monitoring the operational status of our new data centre and we now feel confident to state that the infrastructure update has been completed successfully. This infrastructure update included several upgrades and changes to further future-proof our products and services:

- Upgraded all hardware to the latest models, including deprecating our Intel Xeon v2-generation CPU's and replaced them with Intel Xeon E5-2687W v4
- All new 40 Gbit Ethernet network backbone
- Significantly improved internet connectivity with dedicated fiber / WDM links between our European data centers, to reduce latencies and boost throughput even further
- New software and technology stack for our computing nodes, in preparation for new features currently in development
- A much more streamlined and flexible environment overall, allowing us to keep growing and improving at a fast pace

Please feel free to contact our 24/7 support staff should you have any questions or need of assistance: https://www.upcloud.com/company/contactus/
Sep 20, 09:12 UTC
Update - We are now at the final step of the migration to our new London data center! To finalize everything, we will be conducting some necessary network maintenance that will take place 2017-09-06 at 10:00 PM UTC and last for approx. 1 hour. During this maintenance, a brief loss of network connectivity (1-2 min) could occur but we are aiming to keep them unnoticeable to all users.

Should you be in need of any assistance, please contact our 24/7 support staff: https://www.upcloud.com/company/contactus/
Sep 5, 12:29 UTC
Update - The migrations of cloud servers has been progressing without any incidents, with approximately 75% of all cloud servers migrated thus far. We expect the migration to continue successfully, as planned and according to schedule. Should you have any questions or a need of assistance, please don't hesitate contacting our 24/7 support staff: https://www.upcloud.com/company/contactus/
Aug 10, 09:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:01 UTC
Scheduled - We will shortly begin a significant infrastructural update, which includes launching a new datacenter in London, UK, starting tomorrow evening: 2017-08-03 at 21:00 UTC.

This new datacenter is much better equipped to facilitate our accelerated growth, and our increasingly high demands for performance and reliability. It will completely replace our current London DC and inherit its designation as UK-LON1. We will therefore migrate all cloud servers in our current London DC to this new location.

To make this migration seamless for our users, we have developed technology that allows migrations over long distances without affecting a cloud server's operational status. We only anticipate a brief (5-60 sec) network interruption during the actual migration but as an extra precaution, we will only schedule migrations during non-business hours.

As the schedule is rolling, we cannot estimate when a specific cloud server will be migrated or when the migration is entirely completed. We will update this status page whenever we have any news to share.

Please feel free to contact our 24/7 support staff should you have any questions or need of assistance: https://www.upcloud.com/company/contactus/
Aug 2, 09:03 UTC
Sep 19, 2017
Resolved - We have restored all affected cloud servers to normal operating status. If your server is still not fully functional, please contact our support at support@upcloud.com.
We apologise for the incident.
Sep 19, 13:00 UTC
Monitoring - We have restored all affected cloud servers to normal operating status and continue to monitor the situation.
If your server is still not fully functional, please contact our support at support@upcloud.com.
We apologise for the incident.
Sep 19, 11:14 UTC
Identified - We have identified degraded performance on a single compute host affecting customers' cloud servers in Helsinki. We are working to resolve the situation.
Sep 19, 10:54 UTC
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.