In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 20:00 UTC
Scheduled - We will shortly begin a significant infrastructural update, which includes the migration of our FI-HEL1 datacenter in Helsinki, Finland, to a new location starting tomorrow evening: 2018-04-19 at 20:00 UTC.

We have had a great experience with our FI-HEL2 operator in Finland and we are moving our FI-HEL1 data centre to the same physical data centre, but a completely separated and redundant physical part of the larger data centre. This means that FI-HEL1 and FI-HEL2 continue to be under redundant and separate electricity and cooling systems, for example, not to mention network connectivity.

In the future, we plan to migrate FI-HEL2 to a new location in the capital region in Finland to add more geographical redundancy as well. This process has also been under planning for some time, as we want to continuously upgrade our capabilities and opportunities to serve our customers better.

This new data centre is much better equipped to facilitate our growth, and our increasingly high demands for performance and reliability. It will completely replace our current FI-HEL1. We will therefore migrate all cloud servers in our current FI-HEL1 data centre to this new location.

To make this migration seamless for our users, we are using the same technology that we successfully used in the migration of our London data centre in 2017. This approach allows migrations over long distances without affecting a cloud server's operational status. We only anticipate a brief (5-120 sec) network interruption during the actual migration but as an extra precaution, we will only schedule migrations during non-business hours.

While we realise this is a major infrastructural event, we do not anticipate any issues with customers cloud servers based on our experiences with the London data centre migration. In London, we migrated several thousand cloud servers without any issues. However, we are always available for consultation if you have any questions.

As the schedule is rolling, we cannot estimate when a specific cloud server will be migrated or when the migration is entirely completed. We will update this status page whenever we have any news to share.

Please feel free to contact our 24/7 support staff should you have any questions or need of assistance: https://www.upcloud.com/company/contactus/
UpCloud Control Panel   Operational
API   Operational
DE-FRA1: Network Connections   Operational
DE-FRA1: Virtualization Hosts   Operational
DE-FRA1: Storage Backends   Operational
FI-HEL1: Network Connections   Operational
FI-HEL1: Virtualization Hosts   Operational
FI-HEL1: Storage Backends   Operational
FI-HEL2: Network Connections   Operational
FI-HEL2: Virtualization Hosts   Operational
FI-HEL2: Storage Backends   Operational
NL-AMS1: Network Connections   Operational
NL-AMS1: Virtualization Hosts   Operational
NL-AMS1: Storage Backends   Operational
SG-SIN1: Network Connections   Operational
SG-SIN1: Virtualization Hosts   Operational
SG-SIN1: Storage Backends   Operational
UK-LON1: Network Connections   Operational
UK-LON1: Virtualization Hosts   Operational
UK-LON1: Storage Backends   Operational
US-CHI1: Network Connections   Operational
US-CHI1: Virtualization Hosts   Operational
US-CHI1: Storage Backends   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - This incident has been resolved.
Apr 20, 12:40 UTC
Monitoring - We have brought back all affected customer servers to operational status. If your cloud server is still non-operational, please try to hard stop your cloud server and start it again. If you still face issues with your cloud server, please reach out to our customer support for more assistance. We sincerely apologise for the inconvenience caused.
Apr 20, 11:45 UTC
Identified - We have identified an issue with one of the MaxIOPS storage servers in our Helsinki data centre, due to a hardware failure. This problem is limited to a small number of users. We are working to restore the services and resolve the situation as soon as possible.
Apr 20, 11:26 UTC
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - This incident has been resolved.
Apr 16, 08:03 UTC
Monitoring - We have restored network connectivity to all affected cloud servers in the single subnet and we are monitoring the situation.

If you are still unable to connect to your server, please contact our support at support@upcloud.com.

We apologise for the incident.
Apr 16, 07:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 07:01 UTC
Investigating - We are investigating a networking issue that is affecting some cloud servers in our Helsinki data centre.

We are working to restore connectivity and resolve the situation as soon as possible.
Apr 16, 06:50 UTC
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Resolved - This incident has been resolved.
Apr 13, 07:35 UTC
Monitoring - Our payment gateway provider has resolved the issue and the processing of credit card verifications during registration, one time payments as well as automated payments should be working now.

We are still monitoring the situation to verify that no new problems occur.

If you are still having problems with payments, please contact our support at support@upcloud.com. We apologise for the incident.
Apr 13, 06:53 UTC
Identified - Our payment gateway provider Braintree Payments is having issues and this may affect the processing of credit card verifications during registration, one time payments as well as automated payments. As the resolution is beyond our control at this moment, we can work with you, our customers to make sure your credit balances remain positive during this time.
Apr 13, 05:15 UTC
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Resolved - This incident has been resolved.
Apr 10, 07:13 UTC
Monitoring - We have restored normal network connectivity to all affected cloud servers and continue to monitor the situation.
If you are still unable to connect to your server, please contact our support at support@upcloud.com.
We apologise for the incident.
Apr 10, 06:47 UTC
Identified - We have identified an issue with network connectivity in our Frankfurt data centre due to our transit provider issues. The affected cloud servers may experience connectivity issues to some destinations.
We are working to restore connectivity and resolve the situation as soon as possible.
Apr 10, 04:54 UTC
Resolved - This incident has been resolved.
Apr 10, 03:48 UTC
Monitoring - We have restored normal network connectivity to all affected cloud servers and continue to monitor the situation.
If you are still unable to connect to your server, please contact our support at support@upcloud.com.
We apologise for the incident.
Apr 10, 00:30 UTC
Investigating - We are investigating a networking issue that is affecting some cloud servers in our Frankfurt data centre.
Apr 9, 20:23 UTC
Apr 8, 2018

No incidents reported.