London data center issue

Incident Report for UpCloud

Resolved

This incident has been resolved.

Posted Aug 12, 2017 - 18:47 UTC

Monitoring

We have resolved the situation and all affected customer cloud servers are operational again. We had two separate issues that occurred at the same time. There was a physical ethernet switch that malfunctioned and at the same we had a storage backend cause issues which further reflected issues in our Infiniband fabric. Both issues have now been fixed and we continue to monitor the situation closely.

Posted Aug 12, 2017 - 18:10 UTC

Identified

We are investigating issues with a single storage backend at our London Data Center.

Posted Aug 12, 2017 - 17:29 UTC