We have resolved the situation and all affected customer cloud servers are operational again. We had two separate issues that occurred at the same time. There was a physical ethernet switch that malfunctioned and at the same we had a storage backend cause issues which further reflected issues in our Infiniband fabric. Both issues have now been fixed and we continue to monitor the situation closely.
Posted 5 months ago. Aug 12, 2017 - 18:10 UTC
We are investigating issues with a single storage backend at our London Data Center.