We have succesfully completed the planned upgrades and restored all the connectivity and full redundancy to all the hosts in Chicago datacenter. We do sincerely apologize the unplanned network downtime caused by the unexpected problems encountered during the ugprades and will provide a full root cause analysis in a few days. If you still experience any issues please don’t hesitate to contact our Customer Service.
Posted Feb 26, 2023 - 20:59 UTC
We have faced some additional unexpected software issues with the new switches which unfortunatelly have caused longer than expected connectivity breaks affecting a small portion of US-CHI1 customers. At this point we are still expecting to stabilize the situation in the next couple of hours and complete the network maintenance within the original maintenance window. Further updates will be posted when necessary.
Posted Feb 26, 2023 - 15:37 UTC
Network upgrade process continues. You may experience short connectivity breaks to your server's public and private networking during the next few hours. During the outages management functionality (shutdown/restart, backups and console connection) may also be occasionally unavailable.
Posted Feb 26, 2023 - 07:26 UTC
Connectivity is now restored to all affected servers. Network upgrades will continue in few hours and while we do our best to avoid further disruptions it is possible that there might be some further short breaks. Updates will be posted as necessary.
Posted Feb 25, 2023 - 21:04 UTC
We have completed the first part of installation of the new core datacenter switches and moved connections over to new devices. Unfortunatelly there has been some unexpected configuration issues which may have caused connectivity problems for some of our customers in us-chi1 datacenter. We are working to restore the full connectivity for all the impacted servers. We will provide further updates as soon as the situation stabilizes.
Posted Feb 25, 2023 - 19:22 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 25, 2023 - 00:01 UTC
we are conducting a network upgrade in the US-CHI1 data center between 25th of February 2023 00:00 UTC and 26th of February 2023 23:59 UTC. The reason behind the upgrade is to ensure our capability to expand the zone and to improve our network performance. We don’t expect any service disruptions during the maintenance period, but if you experience any issues please don’t hesitate to contact our Customer Service.
We will update this status if there are any changes.
Posted Feb 20, 2023 - 15:11 UTC
This scheduled maintenance affected: US-CHI1 - USA (US-CHI1: Network Connections).