[DE-FRA1]: Networking issue

Incident Report for UpCloud

Resolved

This incident has been resolved.

Posted Mar 23, 2020 - 21:12 UTC

Monitoring

Connectivity has now been restored to all affected servers. Initial investigation suggests a software fault in core routers. We have implemented a fix and continue to add safeguards against any subsequent issues.

Posted Mar 23, 2020 - 20:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 23, 2020 - 20:18 UTC

Investigating

We are investigating a networking issue that is affecting some cloud servers in our Frankfurt data centre.

Posted Mar 23, 2020 - 19:58 UTC

This incident affected: DE-FRA1 - Germany (DE-FRA1: Network Connections).