[US-NYC1 and US-CHI1]: 3rd-party Networking Issue

Incident Report for UpCloud

Resolved

This incident is now resolved.

Posted Oct 25, 2023 - 06:29 UTC

Monitoring

We have restored normal network connectivity to all affected cloud servers and continue to monitor the situation.
If you are still unable to connect to your server, please contact our support at support@upcloud.com.
We apologise for the incident.

Posted Oct 24, 2023 - 23:37 UTC

Identified

We have identified an ongoing 3rd-party network issue that may impact your connection to servers hosted in our New York and Chicago data center. The affected cloud servers or traffic routed here may experience instances of slow connections or become inaccessible.

We are working to restore connectivity and resolve the situation as soon as possible.

Posted Oct 24, 2023 - 14:01 UTC

This incident affected: US-CHI1 - USA (US-CHI1: Network Connections) and US-NYC1 - USA (US-NYC1: Network Connections).