The incident affecting our FI-HEL2 data centre has been resolved.
Our monitoring confirms that all systems are operating normally, and we have not observed any further issues.
We sincerely apologise for the inconvenience caused, and will be conducting an internal investigation to find the root cause and develop action plans to prevent similar incidents in the future.
Posted Nov 27, 2025 - 10:51 UTC
Monitoring
We thank you for your patience throughout this incident and apologize for any impact.
The incident is now resolved, and all affected services should be operational.
We will keep monitoring the situation.
If you have any questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: support@upcloud.com
Posted Nov 27, 2025 - 09:49 UTC
Update
We have now isolated the issue and limited the impact. You can now safely do any stop and start operations. But we still continue work to fully restore services.
If you still see any issues affecting your services in FI-HEL2 or have questions, please do not hesitate to contact our support, via 24/7 live chat in our UpCloud Hub or by email: support@upcloud.com
Posted Nov 27, 2025 - 09:32 UTC
Update
Our team continues to be fully engaged and focused on finding a mitigation. To avoid unexpected complications during the recovery process, we continue to request that users refrain from attempting management operations, including Start, Restart, Shut down, and Force Shutdown.
Posted Nov 27, 2025 - 08:51 UTC
Identified
We have identified the cause of the issue affecting some of our manged services in FI-HEL2 data center and are actively working on a fix.
The issue impact is on networking level. Please refrain from attempting management operations including Start, Restart, Shut down and Force Shutdown to avoid unexpected complications while we work to bring all affected services back online as swiftly as possible.
We apologize for the inconvenience and will provide further updates as more information becomes available.
Posted Nov 27, 2025 - 07:49 UTC
This incident affected: FI-HEL2 - Finland (FI-HEL2: Cloud Servers, FI-HEL2: Network Connections, FI-HEL2: NAT Gateways, FI-HEL2: Managed Kubernetes).