Payment processor issues with American Express

Incident Report for UpCloud

Investigating

We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful.

As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/

We will provide further updates as they become available. If you have any questions or need further assistance, please reach out to us via email: support@upcloud.com or Live Chat in our control panel https://hub.upcloud.com

Posted Jun 15, 2026 - 13:12 UTC