Payment processor issues with American Express

Incident Report for UpCloud

Resolved

This is now resolved.

If you have any questions or need further assistance, please reach out to us via email at support@upcloud.com or via Live Chat in our control panel: https://hub.upcloud.com

Posted Jul 09, 2026 - 09:18 UTC

Monitoring

A fix has been implemented, and Euro (EUR) payments utilizing American Express cards are once again processing normally. We are continuing to monitor the situation closely to ensure ongoing stability.

If you have any questions or need further assistance, please reach out to us via email at support@upcloud.com or via Live Chat in our control panel: https://hub.upcloud.com

Posted Jul 08, 2026 - 13:44 UTC

Identified

The problem has been identified and we are working on a resolution. It specifically affects payments made in Euro, with American Express cards.

As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/

We will provide further updates as they become available. If you have any questions or need further assistance, please reach out to us via email: support@upcloud.com or Live Chat in our control panel https://hub.upcloud.com

Posted Jun 18, 2026 - 12:43 UTC

Investigating

We are investigating an issue affecting American Express card payments, for which we are seeing increased failure rates. All other payment methods remain fully operational. We would recommend those using American Express for Automated payments to check that these have been successful.

As a workaround, customers can use an alternative payment method while we work with our payment provider to resolve the issue. Available payment methods are listed here: https://upcloud.com/docs/getting-started/billing/payment-methods/

We will provide further updates as they become available. If you have any questions or need further assistance, please reach out to us via email: support@upcloud.com or Live Chat in our control panel https://hub.upcloud.com

Posted Jun 15, 2026 - 13:12 UTC